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Apr 30, 2025
3 min read

Head of CRM (HOCRM)

Run smoothly and successfully the customer support and community management units.

3E Group

Company incorporated in the US. Management & operational team distributed around the Globe ✅

Job Offer Highlights

  • 3E Group aims at becoming the Maestro of standard digital financial services (wealth management, digital banking and merchant services)
  • Within the context of gold revaluation anticipation (+80.35% against the USD from the last 5 years) and Web3, 3E Group Team sets out to build a monetary system around EZG, a digital currency as good as gold while making gold a productive asset: SAVE Gold, SPEND Gold, EARN Gold, anytime and anywhere .✅
  • Run smoothly and successfully the customer support and community management units.

Company Overview

3E Group is a diverse set of interconnected platforms for the unbanked, whether by nature or by choice. It is an ultra-modern FinTech platform that uses technology and innovation to enhance the delivery of mainstream financial services through its triad of digital banking services (EZY), wealth management services (EPSILON) and merchant services (ECHELON).

3E Group is unique by its approach, which can be summarized in 3 steps:

  • EDGING safe activities.
  • ELUDING risky activities.
  • ENHANCING assets protection mechanisms against inflation and speculation through its gold-based digital currency EZG.

Additional Company Information

Company Type

Private

Company Size

< 100 employees (part time | full time). Small-size, Huge reach ✅

Company Industry

Fintech | Wealth Management | Marketplaces | B2C

Responsibilities

  • Fulfill customer needs whether functional or technical following best CRM practices for ultimate satisfaction
  • Building, growing, and maintaining the brand’s online community and public perception for ultimate engagement

Qualifications

  • Master’s degree in Computer Science, Engineering, Maths/Physics, or related field.
  • Passionate and patient about customer satisfaction and engagement.
  • Open-minded, quick learner, goal-oriented, strong problem-solving and interpersonal skills. Above all, an exceptional attitude that makes it a pleasure to work with both professionally and personally.
  • Demonstrated experience in running insanely great customer support and community management platforms is a strong plus

Skills

  • Relevant work experience in software development and product management. KPIs oriented.
  • Excellent leadership, organizational, and time management skills. Ability to handle multiple customer service (CS) and community management

Benefits

  • TOP perks that will be disclosed and displayed along the way. No worries, showing gratitude is a part of our DNA ✅
  • Remote, Flexibility, Freedom & Startup mindset (Hybrid Working)