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Apr 30, 2025
3 min read

Head of CRM (HOCRM)

Run smoothly and successfully the customer support and community management units.

3E Group

Company incorporated in the US. Management & operational team distributed around the Globe ✅

Job Offer Highlights

  • 3E Group aims at becoming the Maestro of standard digital financial services (wealth management, digital banking and merchant services)
  • Run smoothly and successfully the customer support and community management units.

Company Overview

3E Group, is a diverse set of interconnected platforms for the unbanked, whether by nature or by choice. It is an ultra-modern FinTech platform that uses technology and innovation to enhance the delivery of mainstream financial services through its triad of digital banking services (EZY), wealth managementservices (EPSILON) and merchant services (ECHELON). All in all, to many netizens in the fintech industry, 3E Group is the real deal, a creative digital solution to financial inclusion, in fact the greatest thing since sliced bread ❤

Responsibilities

  • Fulfill customer needs whether functional or technical following best CRM practices for ultimate satisfaction
  • Building, growing, and maintaining the brand’s online community and public perception for ultimate engagement

Qualifications

  • Master’s degree in Computer Science, Engineering, Maths/Physics, or related field.
  • Passionate and patient about customer satisfaction and engagement.
  • Open-minded, quick learner, goal-oriented, strong problem-solving and interpersonal skills. Above all, an exceptional attitude that makes it a pleasure to work with both professionally and personally.
  • Demonstrated experience in running insanely great customer support and community management platforms is a strong plus

Skills

  • Relevant work experience in software development and product management. KPIs oriented.
  • Excellent leadership, organizational, and time management skills. Ability to handle multiple customer service (CS) and community management

Benefits

  • TOP perks that will be disclosed and displayed along the way. No worries, showing gratitude is a part of our DNA ✅
  • Remote, Flexibility, Freedom & Startup mindset (Hybrid Working)

Company Overview

3E Group, is a diverse set of interconnected platforms for the unbanked, whether by nature or by choice. It is an ultra-modern FinTech platform that uses technology and innovation to enhance the delivery of mainstream financial services through its triad of digital banking services (EZY), wealth managementservices (EPSILON) and merchant services (ECHELON). All in all, to many netizens in the fintech industry, 3E Group is the real deal, a creative digital solution to financial inclusion, in fact the greatest thing since sliced bread ❤

Additional Company Information

Company Type

Private

Company Size

< 100 employees (part time | full time). Small-size, Huge reach ✅

Company Industry

Fintech | Wealth Management | Marketplaces | B2C | D2C

Company Motto

Leading Inspiration, Forwarding Innovation ✅